Relationship Officer at ETAD Consulting Limited

Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services

Job Description

• We are looking to engage a young Graduate Relationship Officer for our Relationship Management Unit.

Key Responsibilities

• Develop close relationships with Customers, Vendors and manage clients
• Grow the individual client business through continuous interaction and persuasion
• Serve as the escalation point on Customs related matters/queries and ensure prompt resolution
• Proffer solutions to escalated customer service issues
• Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation
• Responsible for negotiation of suitable clearing rates with new clients
• Ensure agreed rates, terms and credit days are maintained in clients transactions
• Play an active role in developing new service plan to fit customer requirements
• Monitor client satisfaction through customer experience measurement
• Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms.
• Updating clients on status as well as delivery schedule of a shipment
• Perform customer research and profiling to identify and captialize on unmet market needs
• Ensure adequate file estimation, customer billing, resolution of invoicing issues and invoice approvals
• Ensure accurate weekly activity reports on job progress are sent to Customers
• Executing vendor- efficiency customer surveys and analyzing results

Requirements

• Minimum of 1 year experience in a similar role
• Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client Account Management will be an added advantage.
• Competence in Microsoft office products, most especially Excel is a must.

Skills Requirements:

• Clear verbal and written Communication skills
• Time Management skills
• Management of personal emotions
• Ability to listen closely to Customers
• Strong customer focus
• Persuasion skills
• Ability to handle surprises and manage situations calmly