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  • Posted: Feb 5, 2018
    Deadline: Feb 9, 2018
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    LORACHE LIMITED is a marketing management, Human Capital development and Business Process & Strategist consultancy outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. LORACHE deals in sales and marketing consultancy and training organisation working across multiple industries, including the consumer goo...
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    Technical Engineer

    Location: Lagos Island

    Major Deliverable

    • First line contact, providing technical assistance to all walk-in customer at Shops
      Assist in after sales device setup, installation, and configuration processes for new subscribers
    • Create a positive customer experience
    • Assist / guide customers to handle different hardware and software application as required
    • Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
    • Liaise with device & terminals unit, for all hardware errors & related replacement cases
    • Document help desk tickets/resolutions, and maintain defective device inventory list for shop
    • Recognize areas & forward plans for internal improvement to the Territory Sales Manager

    Function/Domain   Customer Service / Technical Support Group

    Reporting to Direct - Supervisor Technical Support Group; Functional, HOD

    Place of Posting Nigeria

    Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,

    Desired Attributes Relevant Industry Experience, been on the front desk handling customers and team.

    Qualifications HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech

    Desired Experience 1 to 3 years in similar profile.

    Method of Application

    Qualified and interested candidates can forward cv to: jobs@lorachegroup.com using the position and location applied for as subject of the mail.

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