IT Officer at Plan International

Grade

C2

Department & Location

IT, Maiduguri Office

Date

February 2018

Reports to

IT Coordinator

Purpose:

The purpose of this role is to provide effective IT support for Plan International Nigeria Staff. Ensure ICT infrastructure complies with corporate standards and ensure security and access control for data and network devices. The post holder will be responsible for responding to user support issues in a timely fashion and implementing hardware, network and application support functions in line with policies of Plan International Nigeria, donor requirements and Nigerian laws. The post holder will be supervised by the country IT coordinator and expected to work very closely with members of staff, partners and vendors in fulfilling desired service outcomes

Dimensions of Role

We are looking to recruit an IT officer to provide Technology Support for Plan International Nigeria Staff with more focus on support for field offices. The IT officer will be responsible for all IT user, hardware and network support functions; ensuring availability and reliability of IT infrastructure and services delivered to end users in line with Plan IT policy and procedures.

Department: ICT

Reports to: IT Coordinator

Duration: 2 Years

Location: Plan International Nigeria, Maiduguri Field Office.

DUTIES & RESPONSIBILITIES

• Administering and maintaining the LAN and providing support in the field offices,
• Responding to and resolving all incident tickets and service requests in a timely manner.
• Assist in Maintaining an up-to date inventory of IT asset for Plan International Nigeria
• Availability and reliability of the ICT infrastructure, applications and connectivity
• Maintain agreed levels of SLA (Service Level Agreement) and OLAs (Operational Level Agreements)
• Provide efficient ICT support to delivering program outputs
• Propose Technological initiatives for the IT department
• Participate in system/project testing, rollout and certification
• Manage and administrate all servers, switches, Routers, Wi-Fi's, IP Surveillance etc for Plan Nigeria field offices
• Diagnose and repair computer hardware and follow up on equipment sent out for repairs
• Provide preventive maintenance of computer hardware, Troubleshoot and assist/support users,
• Maintain a technical inventory of all computers and accessories of the country and field office.
• Provide support and guidance for the protection of Field office data, computers, Networks against viruses and physical damage,
• Organize and train staff to perform the routine IT administration functions in the Field offices,
• Recommend and advise on the selection of IT service providers for supplier of maintenance of IT equipment for the Field Offices
• Supervision of IT functions in the field-offices to ensure that standards of quality are met,
• Carry out routing backup operation of IT applications and servers and network device configuration data.
• Perform other duties as assigned by supervisor

JOB REQUIREMENTS

Qualification & Experience:

• A Bachelor’s degree/HND in Computer Science, Electrical-Electronics or related field with a minimum of Second Class Upper (2-1) division. A Master's degree will be an added advantage
• A minimum of 4 years of experience working in the ICT industry
• Candidate must possess a minimum of CCNA and MCSE or CCNP Certification. ITIL Certification will be an added advantage
• Ability to communicate Effectively in English Language
• Experience of implementing and supporting LAN, WAN, VSAT, Windows Server Infrastructure, SQL Server, Exchange server/Office 365, Cisco Infrastructure, VSAT and emergencies telecommunications equipment (BGANs, Radio, Sat phones,)
• Strong knowledge on Windows Server 2012 including Active Directory
• Experience in supporting and implementing information technology systems
• Work experience in an NGO is an advantage

Skills & Knowledge

• Excellent in Troubleshooting of mild to complex problems
• Ability to resolve and support users issues remotely and over the phone.
• Demonstrable experience in IT user support
• Ability to think innovatively.
• Excellent in communicating complex technical issues in a clear and understandable manner.
• Highly developed interpersonal, communication and good listening skills
• Ability to self-regulate and work under short notice.
• Capacity to build and maintain relationships and to work effectively in a multicultural and multi-ethnic environment respecting diversity.
• Experience with Microsoft Word, Excel, Power Point and Outlook.

Desired Behaviours:

• Creates strong sense of purpose and commitment to the role
• Holds self and others to account to deliver on agreed goals and standards of behaviour
• Demonstrates a high degree of professionalism/integrity
• Provides good and adequate user support with the end goal of improving IT service delivery.
• Actively seeks for support in addressing technical difficulties in execution of duties.
• Strategic thinking and effective contribution to own work and Organisational development.
• Sound judgement and decision-making in complex situations
• Strong emotional intelligence including self-awareness.
• Leads by example to motivate high performance of others
• Very strong commitment to continuous learning

Physical Environment and Demands:
Typical office environment, the role will be based in the Maiduguri Field Office with visits to other Field offices once in a while when necessary.

Level of Contact with Children:
Low contact- the job responsibilities of this position does not require the post holder to have frequent contact with children. There would be occasional contact with children and it is expected that children shall be protected at all times