Service Management Manager Ref: OP02 at Huawei Technologies Co. Ltd.

Requirements

• A graduate with 8-10 years of experience preferably in Telecom industry
• Educational Qualifications: First degree from a recognized University, IT Certifications (JAVA, CISCO etc
• Oversees all service support and service delivery actions and continuously seek innovative ways of improving IT support services.
• Translates the Business Plan and IT Strategy into specific deliverables with respect to
• Information Technology Governance.
• Establishes the governance frameworks and strict compliance within the IT organization, for IT Service Management, IT Quality Assurance and Service
• Performance Management.
• Manages Business Continuity through enforced standards of document management for Requirements, Analysis. Design, Implementation and Operations documents, within IT Services.
• Define and entorce Service Management Policies and Procedures. Oversee development of ITSM-based management processes and controls.
• Ensure alignment of ITSM solutions to EMTS and EMTS business needs.
• Oversee the creation and maintenance of the service catalogue - description of existing services offered by EMTS IT.