Customer Service Officer at The Olive Prime Psychological Services

Job Description

• Considering we are a new organization with an intention to deliver a quality service. We are currently on the look-out for exceptional, committed, innovative and highly motivated staff, willing to go an extra mile to support the organization to achieve its core objectives within a confidentiality driven service practice.

Principal Duties and Responsibilities

• Patient Management: Serves as the first contact to parents and their wards, and maintains a cordial relationship with them.
• Clearly address their inquiries
• Opens files for new clients after registration fees has been paid
• Take enquiry from patients or their relatives, upon admission inform patient’s family member about our prices and ensure they fill the “Inpatient Admission form”.
• Print out copies of price list for both in and Out Patient prospects. Take UDT enquiries and contact the Ward manager/Nurse on duty for the exercise.
• Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.
• Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number, and retrieving of patient files when client come for follow up.
• Provide secretarial support: filing, answering telephone calls, compiling and typing of official documents as required, photo copying and distributing materials, correspondence.
• Receive, dispatch and disseminate official correspondence
• Assist in the procurement of office items when need arises

Qualifications and Requirements

• Minimum of HND/ BSC in a relevant course
• Must have completed NYSC.
• Attention to detail.
• Good listening ability.
• Strong communication and interpersonal skill.
• Excellent relationship management.
• Proactive problem solving approach.
• Stress tolerance.
• High level of professionalism.
• Ability to maintain strict confidentiality.
• Must have excellent interpersonal skill
• Proactive problem solving skill and a friendly disposition
• Related working experience will be an added advantage .