Customer Care Executive at Contec Global Infotech Limited

Job Description

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Maintaining customers focus at all times and answering to customer’s enquiries using the standard guidelines
• Maintaining working cognition of each customer process for various market segments and communicating issues to team manager.
• Handle customer inquiries both telephonically and by email
• Provide customers with product and service information
• Document all call information according to standard operating procedures
• Manage and resolve customer complaints

Requirement

• Candidates should possess relevant qualifications.