Country Manager at Etihad Airways

Job Description

• Etihad seeks to reflect the best of Arabian hospitality - cultured, considerate, warm and generous - as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.
• Our goal is to be a truly 21st century, global airline, challenging and changing the established conventions of airline hospitality. Each year we receive a range of awards that reflect our position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years
• Manages the delivery of sales plans and programs in a particular country to ensure consistent growth and achievement of country revenue targets.

Job Responsibilities

• Strategy
• Implement the Function/Department strategy to ensure alignment with Etihad’s strategy
• Budget Management
• Participate in the development of budget, and monitors financial performance in area of responsibility versus the budget to ensure alignment
• Policies and procedures
• Implement approved policies, processes, and procedures and monitors adherence so that work is carried out in a controlled manner
• Day-to-day operations
• Supervise the standard and complex day-to-day operations to ensure that work processes are implemented as designed and in compliance with established standards and procedures.
• People development
• Manage the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize subordinate performance
• Health and Safety
• Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

Specific Responsibilities:

• Lead the implementation of national sales programs to ensure targets are reached timely according to regulations and policies
• Manage and coordinate intermediary activities to ensure achievement of agreed targets and respect of terms and conditions
• Manage an assigned country or product/service line to maximize sales revenues and to meet Etihad’s objectives
• Manage the overall direction and coordination of the team to achieve agreed sales targets
• Develop and implement sales & marketing initiatives to ensure key revenue targets are met
• Develop and maintain excellent relationships with third parties (e.g. travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients
• Develop, manage and stipulate a portfolio of contracts by counselling district sales representatives to ensure that Etihad market positioning is improved and compliant with overall commercial strategy
• Liaise with local governmental authorities to ensure compliance with all local regulations and policies
• Engage with Etihad partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities
• Develop, implement and manage the local sales channel strategy according to Etihad guidelines in order to ensure the maximization of company reach and revenues possibilities
• Review sales incentives calculation and approve payout for the assigned area of responsibility to ensure timely and proper recognition of sales targets

Education & Experience

• High School with 3 years of relevant work experience OR Bachelor’s Degree with 1 years relevant work experience
• Experience out of which 2 years should be at Managerial level
• Excellent Communication and Negotiation skills