IT Engineer at PFL Education - Preparation for Life

Reports to: IT Manager

Job Purpose

• Dimensioning, sizing configuration, installation of servers hardware for services like web, mail, domain name system (DNS/DNSSEC), chat, FTP, proxies, storage, clustering, billing, in-house applications, etc.

Duties and Responsibilities

• Design and implement processes for ensuring efficient IT operations in an organization
• Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
• Oversee the maintenance, repair or replacement of computer units or other technological components
• Develop software and programs to meet the IT needs of a company
• Communicate with clients to identify their requirement and ensure their needs are met
• Provide follow up services to ensure customer satisfaction and resolve client issues
• Run quality checks on products/programs to ensure optimal and efficient performance
• Ensure the security of an organization’s IT database by performing backups and updating security protocol
• Oversee the training of junior IT engineers and other IT staff to improve job skills and work efficiency
• Design new information and network support systems to enhance IT operations in an organization
• Conduct inspections to ensure IT systems and equipment are operational
• Install and configure IT systems such as local area networks and wide area networks
• Provide advice and recommendations to management on processes and techniques required for improved work operations
• Collaborate with programmers, developers, and designers to achieve set objectives
• Conduct surveys and research to identify areas that require improvement and ways to achieve desired improvement.

Qualifications & Experience
Education:

• A minimum of a degree in IT related courses is essential and a professional certification is an added advantage

Professional Experience:

• A minimum of 4 year experience is required

Required Skills:

• A demonstration of a sound understanding of the technical skill-set and knowledge you’re looking for
• Evidence that you’re a committed employer willing to invest in software development talent