Customer Service Executive at IL Bagno

Details:

• Prepare & maintain customer service summary reports

• Preparation of installation quotation
• Attend to all products and services inquiries by both potential and existing clients
• Document and maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records,  project files, maintenance records etc
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Analyze customers’ needs and collect customers’ information in order to recommend products & services to improve sales

• Initiate required action for response to customer service requests for maintenance/installation and other services, communicate same to the appropriate personnel/departments and ensure prompt feedback

• Manages Bagno Technik activities by planning/scheduling their daily maintenance/installation activities.

• Conduct survey and analyze data obtained to determine the level of customer service that the company’s providing.

First degree B.Sc. in Business Administration or any related discipline

2-3 years work experience