Business Development Officer at Whispering Palms Resort

Main Duties

• Make lists of potential clients and conduct surveys to identify guests actively seeking a hotel
• Qualification and solicitation of existing and new accounts through:
• Personal visits
• Telephone calls
• Written correspondence
• Participation in promotional events
• Participation in industry and community events, as well as trade shows
• Travel to industry events and sales calls
• Contact customers via calls or arranged meetings to discover their needs and requirements
• Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel
• Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
• Assist clients in selecting the most appropriate service that best meet their specifications and needs
• Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
• Collaborate with other hotel staff to ensure clients have a good time
• Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
• Conduct price negotiations with customers on behalf of the hotel management to reach a favourable bargain for both parties
• Process and facilitate requests for customized services such as room redecoration, equipment, and switch
• Coordinate and organize the details of an event such as catering, lodging, seating, and security
• Resolve and quell misunderstandings within a hotel premises
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
• Set annual budgets and implement strategies effective for achieving set targets
• Conduct assessment of sales performance to make necessary adjustments to increase patronage.

QUALIFICATION:

• Bachelor’s degree in a business related discipline such as accounting, economics, and finance.
• specialization in hospitality management marketing
• strong communication skill
• Ability to coordinate and supervise the activities of some hotel staff to ensure delivery of optimum services
• Organizational Skills in organizing events and coordinating hotel operations to ensure guests needs are met.
• At least three years’ experience in hotel and hospitality industry