Client Service Officer at Pivotage Consulting

ID: LGC/1217/CSO

Responsibilities
Your responsibilities will include the following:

• Communicate effectively and build a professional relationship with carriers, shippers and internal/external customers to strive to exceed their total service expectations.
• Respond to carriers/customers to ensure critical success factors are achieved.
• Understand and complete all necessary customer specific tasks.
• Resolve customer issues.
• Manage shipments from origin to destination to ensure customer satisfaction.
• Build customer relationships and providing excellent customer service.
• Send new shipment bookings to customers.
• Manage daily emails/phone calls from customers.
• Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination.

Requirements
A suitable candidate must:

• Be very detail oriented
• Be numbers oriented
• Be computer savvy and great with data entry.
• Have strong communication, both oral and written.
• Experience in a Logistics Company will be an added advantage