Call Center Agent (Contract) at iROKO Partners Ltd

Job Description

• To grow iROKOtv’s customer base and revenue by signing up subscribers in Nigeria.
• Converting inquiries into sales by contacting potential customers.

Position Summary

• Focus on contacting current and potential customer via telephone to sell iROKOtv subscription packages.

Responsibilities

• Contributes to overall team sales by meeting monthly individual targets as well as the team target.
• Deliver prepared sales scripts to persuade potential customers to purchase iROKOtv Subscription packages.
• Retain customers by managing customers’ accounts.
• Recommends product benefits to potential customers to upsell.
• Follow up on initial contacts by contacting by telephone.
• Record all telephone interaction appropriately on the CRM.
• Manage and resolve customer complaints when the need arises
• Identify and escalate priority issues with customers.
• Provide customers with product and services information.
• Handle customer inquiries/complaints via email & another channel
• Constantly learning new product changes by consistently staying up-to-date with new IROKOtv products/services