Customer Service Representative at Enroyale Global Services Limited

Location OWERRI

Details:

We are looking to hire a Qualified Customer Service Representative on behalf of our client with in the Hospitality Industry. The candidate will provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. 

JOB RESPONSIBILITY 

• Responsible for accurate check in and out of guests.
•  Handle requests from guests as they come in.
• Be available to deal with escalated callers or guests and answer questions in regard to a day’s daily activity.
•  Have good judgment or discernment on the phones when talking to guests when it comes to unique requests.
•  Communicate with housekeeping in regards to rooms and issues.
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions.
• Handle customer complaints and provide swift resolutions to complaints.
• Continuously look for opportunities to improve customer service.

JOB REQUIREMENT

• Minimum degree in Customer Relations Management or any related field.
• Minimum 2 years experience in the hospitality sector.
• Certified CRM professional will be an added advantage.
• Customer orientation and ability to adapt/respond to different types of characters
• MUST be fluent in English, other languages a plus.
• MUST Be familiar with computers and be able to use many different programs at one time.
• Must be able to step in if the manager is not around. Previous management experience
• preferred, but not required.
• Salary: Negotiable
• Applicant MUST be willing to relocate to Owerri.