Call Centre Manager at Fosad Consulting

Job Description

•     The role requires ensuring that all business inquiries are handled in a professional, efficient, correct and timely manner.
•     Sending out of renewal notifications to customers via mail and text message.
•     Sending out of Happy Birthday messages to customers via mail and text message.
•     Sending out of Thank you messages after purchase of insurance policies
•     Requesting and Updating of Customer KYC information.
•     Receiving and logging of inbound and outbound calls.
•     Generating sales through the Call centre
•     Use of Call Centre Software (for logging inbound and outbound calls)
•     Creating Fliers to create awareness of the Call centre
•     Toll Free line to encourage customer feedback.
•     Customer KYC update report

Qualifications

• Bachelors Degree from a reputable university with a minimum of 3 years relevant experience.