Back Office Engineer at Telinno Consulting Limited (TCL)

Location: Guinea

Job Description
Essential duties/key job roles and responsibilities include but are not limited to the following:

• Assign, manage and control Field Engineers to collect field data for analyses, design and customer reports.
• Responsible for agreeing data collection scope, including scenarios, output requirements and formats with clients.
• Responsible for template design / validation of customer templates.
• Responsible for sharing agreed scope, templates and other deliverables with team members, to ensure that quality requirements for all field operations and customer acceptance criteria are well understood.
• Execute detailed analyses of field data to prepare reports and recommendations, satisfying agreed project scope.
• Work cross-functionally with the Field teams, the Back office teams and client teams.
• Provide first line support and troubleshooting to Field Teams.
• Must maintain progressive, up-to-date knowledge of latest relevant features, tools and technologies and be able to communicate same to field teams.
• Support Team Lead in developing policies, procedures and standards for consistent performance across the network.
• Provide relevant inputs to Team Lead and Project Manager for efficient planning and execution of projects.
• Attend customer meetings and make presentations as applicable.

Qualifications
Required Education:

• Bachelors' Degree in Electrical / Computer Science discipline or equivalent.
• Masters’ Degree is an added advantage.

Required Working Experience:

• 3 years relevant industry experience, with strong background in engineering.
• Field experience is required.
• Required Certification(s):
• CAPM, an added advantage.
• Any relevant professional certification.

Knowledge, Skills & Attitude:

• Excellence, integrity, creativity, team spirit, commitment, customer-centricity, empathy, safety consciousness.
• Knowledge of multi-vendor multi-technologies RAN/UTRAN, transmission and core systems is required.
• Understands the end-to-end QoS in wireless networks.
• Must understanding Site Engineering, including in-building solutions.
• Familiar with operator’s framework, process, business and operations.
• Able to work both independently and collaboratively with other teams, business units and business partners to achieve a cohesive Transformation Solution.
• Strong Telecoms or IT industry experiences and broad knowledge in processes and Tools.
• Strong problem solving skills, quick learner and self-motivated team player
• Ability to perform job functions to standards under pressure of tense/confrontational situations.
• Excellent written and & oral communication skills in English.
• Has the capability of technical optimization, support for the multi-vendor equipment.
• Previous experience with multi-technology network performance.
• Comfortable with the 3GPP standards.
• Strong communication and organizational skills, able to communicate within various areas and functional groups of the company.
• Advanced Hands-on experience of design and optimization tools e.g. TEMS, NEMO, MapInfo, PATHLOSS and ACTIX Analyser (Build 4.03), Spectrum Analyzer, Site Master, et cetera.