Coscharis will deliver excellent products and services to our customers, giving them the highest value for their money and will officecontribute to societal development and progress by exploring and exploiting technological innovations, ploughing back resources for the society, providing fulfillment and a sense of pride in its employees; and will ensure the ...
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Successful candidate will be responsible for development and implementation of customer care policies across the group;
Partner with the Management Team to align customer service department policies and systems with the Management objectives;
Oversee customer issues across the Group and ensure long term problem resolution;
Lead and supervise all customer service staff across the Group;
Responsible for the Training & Development of the customer care personnel;
Monitor the programme and procedure to ensure timely and customer satisfaction;
Lead and deliver a clear implementation plan for the Group strategies based on clear and measurable actions and targets for improvement.
Qualifications/Experience
B.Sc/HND in relevant field with minimum of ten years experience, 5 of which must be in a similar role in a reputable organisation.
Must have strong oral and written communications skills, a strategist and tactician that can roll up their sleeves and executive, ability to effortlessly develop relationships with both internal and external Teams with ability to develop, manage and grow a world class and sophisticated Customer Service Team
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