Network Operations Center (NOC) Analyst at KKON Technologies (KKONTech)

Position Summary

• The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across customer enterprise networks.
• This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers.
• The NOC Analyst is responsible for researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of customer technologies and their significance to customer operations.
• This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements.
• The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.

Duties
Duties include, but are not limited to:

• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or equivalent
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.
• Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server operating systems and Cisco network devices
• Excellent written, verbal and interpersonal skills
• Strong customer communication skills, with the ability to communicate clearly with both customers and technical personnel in high-stress situations.