Client Relationship and Sales Manager at Ysidra Creative Solutions Limited

FOR IMMEDIATE EMPLOYMENT

The role is challenging yet rewarding and provides an opportunity to be part of a dynamic, vibrant and fast-growing startup.

This role requires you to be responsible for meeting sales quotas for maintaining and developing relationships with clients and customers. When applying for this position, make ‘I want this exciting job opportunity’ the subject of your email.

In your role as a Client Relationship and Sales Manager, you will perform the following functions:

• Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
• Advocate on behalf of clients and represent clients' needs as appropriate to senior management.
• Constantly liaising with the production crew ensuring that they get the process cycle right and to meet with our customers budget, timeline and to specification
• Responsible for maintaining and developing relationship with existing customers via meetings, telephone calls and emails
• Preparing proposals and making presentations/sales pitch to prospective and existing customers.
• Building a high-profile network database of potential customers.
• Negotiating terms of agreement and closing out contract deals
• Interfacing with customers and representing the organization at events and trade exhibitions
• Preparing and providing customers with quotations, invoices receipts, and other client service documentation.
• Responsible for ensuring all client tools, processes and checklists are utilized in the execution of all projects.
• Liaise with suppliers to check the progress of existing orders;
• Develop marketing strategy for the company in line with company objectives.
• Manage all marketing for the company and activities within the marketing department; brand management and corporate identity; online and direct marketing campaigns.
• Co-ordinate marketing campaigns with sales activities.
• Enhance & manage social media engagement (Facebook, Twitter, LinkedIn) including daily activity and content.
• Responsible for providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
• Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases
• Update and maintain CRM system.
• Analyse potential strategic partner relationships for company marketing.
• Create detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
• Review sales performance, aiming to meet or exceed targets
• Feed future buying trends back to employers;
• Monitor and report on the effectiveness of marketing communications.
• Support sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
• Monitor and report on effectiveness of marketing communications by collecting, analyzing, and summarizing sales data
• Analyze potential strategic partner relationships for company marketing.
• Develop and maintain relationships with marketing influencers.
• Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Participate in creative and “brainstorming” sessions with staff
• Proactively communicate observations that will improve the efficiencies and success of the company.
• Coordinate community outreach and philanthropic initiatives.

 DESIRABLE QUALITIES

• Passionate about making a positive difference and adding value
• A love of reading and all things books.
• 2‐5 years of experience in sales/client service/marketing role
• Professional business presence and a keen understanding of business concepts.
• An understanding of budgeting and financial management.
• Experience working with an agency
• Experience meeting sales target
• Strong research skills and an ability to look past the numbers.
• Enthusiastic, proactive and confident.

 QUALIFICATIONS

A Bachelor’s Degree or a Higher National Diploma in Business or a related field is required