Installation Assistant at Lumos

Description:

Effective management of Installations across several States in Nigeria to ensure customer satisfaction

• Effectively manage installation coordinators and installers’ schedules and movement plans
• Conduct scheduled/unscheduled visits to customers to ensure installation best practices are implemented and customer satisfaction and experience are in-line with Company standards
• Ensure installers get paid by the customer after installation process
• Ensure proper and timely reporting from the installation coordinators on field activities
• Schedule installations in a timely and cost-effective manner
• Ensure best practice training of installation coordinators and installers
• Ensure technical support staff and installers have all the required tools
• Liaise with Field Service on technical issues on Field service activities

Provide field report on SPS activities to management

• Obtain complete report from installers and installation representatives to aid effective report generation
• Produce picture presentation of installation
• Ensure proper record keeping of systems in customer location
• Record keeping of SPS activities across several states
• Check telemetry to ensure system is communicating

Work with Field Service department on hiring and training of installers across states

• Sourcing of installers with clear and basic skills
• Training of installers with technical specifications of the job
• Training of installers on customer care policies and procedures
• Certification of installers after assignment