Supermarket Supervisor at Teclab Management Services Limited

Locations: Idimu, Mafoluku, Yaba, Gbagada, Ikorodu - Lagos

Core Purpose of the Job

• To run the store successfully.
• Working on the shop floor, be in constant contact with customers and staff, responsible for ensuring staff give great customer service as well as monitor the financial performance of the store.
• Manage retail staff, among which includes people working on the floor, and the cashiers
• Make sure pricing is correct
• Work on store displays
• Attend trade shows in order to identify new services and products
• Recruit, Coach, counsel, discipline and train employees
• Evaluate self-on-the-job performance, as well as other staff
• Identify market trends that appeal to customers
• Ensure products are clean and ready to be displayed
• Approve contracts with store vendors
• Maintain inventory and ensure items are in stock
• Analyze financial statements in order to enhance profit making opportunities
• Ensure promotions are accurate and in tune with company’s standards
• Utilize computers to record sales figures, for data analysis and forward planning
• Make sure that health and safety measures are met
• Monitor local competitors
• Ensure that hours of operation are in compliance with local laws
• Maintain health and safety measures and store’s cleanliness
• Organize and distribute staff schedules
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Handle customer complaints, issues and questions.

Qualifications

• First Degree in Business Administration or related discipline, Minimum of 5 Years Experience, must have 2-3 years in a similar role.

Required Skills:

• Excellent written, oral, and verbal communication skills
• Must have PC skills, including the ability to use database marketing and Microsoft Office Suite
• Must have customer service skills
• Must have the ability to drive sales
• Resourcefulness
• Bi-lingual skills is an advantage.