Knowledge Manager at Sun King (Formerly Greenlight Planet)

Reporting to: PayGo Go-To-Market Leader

The Role

• The Knowledge Manager will work closely with the Operations and Sales teams to ensure field staff have the relevant knowledge on processes and tools required for proper execution of their work.

Responsibilities
Key responsibilities for the role include:

• Planning and delivering training to Energy Officers and Field staff to ensure proper understanding of tools and processes
• Share information on issues encountered in the field while using the tools
• Customer experience audit
• Support with ad-hoc projects related to field activities of EOs or field staff when required

Requirements
The ideal candidate:

• Has a Degree or Diploma in Sales and Marketing, Customer Service Management or a Certificate in Adult Training
• Has at least three years’ relevant work experience in a similar role
• Is well versed with the local market geography, language and trade market.
• Must reside in Kampala and be willing to spend 70% of the time in the field.
• Has working knowledge of MS office, email and smartphone applications
• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.

Remuneration
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.