Business Analyst (Technical Writer) at I-ONE-C Limited

Job Description:

•     The Business Analyst/Technical Writer is a business technology focused role intended to create a bridge between the core technology services of I-ONE-C and internal/external business functions with which the I-ONE-C interacts. The role sits within the Operations & Technology division and under the Application Development department specifically. It plugs the crucial gap in specifying, documenting and communicating the technical needs and technical offerings of I-ONE-C to clients and partners of the OT within and without the organization alike.
•     This role is responsible for creating and producing in various output formats technical and functional documentation for software applications. This individual will work with business personnel, software developers and product managers to analyze and document the functional and business flow of applications as well as write and create proposals when necessary
•     The Analyst will be responsible for working with various stakeholders to identify and understand the key needs, document business/functional and detailed system requirements and support the testing of developed code.
•     Throughout the development process s/he will liaise on a day to day basis with on-shore and off-shore development colleagues to ensure the needs of our clients and of the business are fully met.
•     S/he will have opportunities to independently manage projects and take ownership for delivering improved services to our customers. S/he would report to the Product Manager.
•     S/he will be involved in the full business and system life cycle right from requirements gathering to writing technical and functional specifications, supporting development, testing and post-deployment client feedback/queries. Specific responsibilities will include:

Gathering and documenting requirements:

•     Discuss and elicit requirements to identify and communicate key needs.
•     Creation of detailed Requirement/Specification documentation.
•     Engages in technical discussions and information modeling sessions (prototypes and wireframes).
•     Working within Project teams to ensure requirements are delivered as specified.
•     Taking feedback from business clients.
•     Provide data analysis to help decision making.
•     Documenting technical requirements to a high standard feasible for consumption by a development team
•     Documenting business requirements to a high standard feasible for consumption by a management team
•     Create detailed IT documentation such as build documents (step-by-step installation and configuration instructions) and SOPs for the production support of IT Systems
•     Tasked with reading and creating IT diagrams including network, system and/or application diagrams, data flows, process maps and interface narratives
•     Research information to complete writing assignments according to set standards, order, clarity, and terminology
•     Conceptualize, research and write the creation and revision of technical documentation per company standards
•     Develop uniform and consistent presentation and style for multiple documents and collateral

Proposal Writing:

•     Determine proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal and attending strategy meetings.
•     Gather proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals.
•     Develop proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.

Testing:

•     Generate test plans to be implemented at User Acceptance Testing (UAT) phase.
•     Generate test scripts to be run either personally or by another party

Project Management:

•     Under supervision the systems analyst will provide project management assistance when dealing with external vendors.
•     Under supervision the systems analyst will provide project management assistance for internally focused projects
•     Day-to-day support of management run-the- technology and office responsibilities (Release Management, Incident Management/Troubleshooting

Job Dimensions

•     The primary responsibility of a business analyst is liaising efficiently with all the concerned persons such as external clients, administrators, managers of the organization, internal clients etc.
•     Responsible for analyzing the existing systems.
•     Responsible for identifying various options for designing solutions and testing them for both business and technical suitability.
•     Responsible for developing specific proposals for replaced or modified systems.
•     Responsible for producing and reporting the project feasibility records.
•     Responsible for working effectively with software developers and huge end users.
•     Responsible for developing the prototype systems and planning a schedule to test them.
•     Responsible (under supervision) for planning the work schedule and works accordingly in order to meet the deadline.
•     Responsible for writing several manuals of the users.
•     Responsible for offering training to users of a newly developed or modified system.
•     Identifies the potential solutions to improve the business compatibility.
•     Tests the determined solutions in various aspects before implementing.
•     Develops and maintains various records on project feasibility.
•     General understanding of IT Operational processes including but not limited to Change Management, Access Management, Configuration Management, Incident Management
•     Provides presentations regarding designed proposals to the clients in order to know the opinion of the clients.
•     Collaborate productively with all subject matter experts within a team environment to develop appropriate content. Subject matter experts may include, but are not limited to, managers, developers, project managers, training instructors, project leads, and testers
•     Supervises and implements all the required activities of a new design.
•     Keeping his/her knowledge with the updated technical developments in the IT field.

Other Requirements

•     Minimum of 2-5 years post National Youth Service Corps (NYSC) in systems analysis/testing; experience in financial services organization preferred
•     BSc degree in numerate field, or equivalent experience discipline.
•     Excellent written, communication and interpersonal skills
•     Strong creativity, analytical and critical thinking skills; Strongly detailed oriented
•     Experience or record with project delivery.
•     Business Analysis/PMO background in SDLC
•     Technical understanding of web application, ecommerce and payment gateways.
•     Familiarity with technical documentation like functional specifications, data flows, use cases, business requirements.
•     Should have some experience to project management tools and techniques with the ability to pick up and learn new tools quickly
•     Experience with any of the following: MS Project, SharePoint Designer, Visio, Adobe Acrobat, PDF, HTML, Object Oriented Design, UML, Data Flow Diagrams, Architectural Diagrams, Process Flow Charts, Class Diagrams, and Object Diagrams