Laundry Supervisor at Lilygate Hotels

Reports To: Laundry Manager/Housekeeping Manager

Position Summary

• As a Laundry Supervisor you are responsible to oversee the team of Linen and uniform attendants towards achieving the operational objectives while ensuring that the hotels operational standards are met.
• Additionally responsible for managing overall daily operations of the Linen and laundry rooms. Also ensure quality controls are in place and manage customer service inquiries.

Duties and Responsibilities

• Manage overall daily operations of the Linen Room.
• Ensure quality controls are in place for all linen processes, rejecting any exceptions.
• Responsible for maintaining cleanliness of the linen area.
• Assist the Laundry Manager on his day today duties.
• Oversee the loading of carts and place accurately as requested.
• Oversee in getting filled linen carts to designated areas.
• Ensure linen and laundry supplies are ordered and controlled in line with Business and Events.
• Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms).
• Report to Laundry Manager in case any uniforms need to be discarded or replenished.
• Ensure that linen and uniforms are properly stored and recorded.
• Ensure that the proper procedure is followed when linen or uniform needs to be discarded.
• Ensure that all uniforms are ready for special events as well as for any seasonal events.
• Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require drying.
• Receive records and oversee sorting of clean uniform from laundry and arrange them properly on the shelves and racks.
• Ensure team members adhere to all Health and Safety Regulations.
• Keep and update the Laundry / linen productivity report on a daily basis.
• Take linen which is spotted out and place separate for re-washing or special treatments.
• Any linen which is torn is placed separately and returned to the Linen room for repair.
• Keeps linen for all different departments separate.
• Issue linen to Food & Beverage outlets as per requisitions.
• Issue uniform to all employees and maintain uniform records.
• Oversee the issuing of linen via hotels requisition system.
• Check all uniform for any loose buttons and hems and give to the tailor for mending.
• Attends and participates in in-service education classes, on-the-job training programs, etc.
• Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues.
• Recommends equipment, linen and chemical purchasing needs to Department Head in budget preparation.
• Assists in standardizing the method in which laundry tasks will be performed.
• Makes recommendations to the Laundry Manager / Executive Housekeeper.
• Manage customer service issues quickly and effectively.
• Responsible for proper running of equipment and proper amounts of chemicals.
• Train, develop, and appraise the laundry team and Carry out stock takes as per management policy.
• Assists in the recruitment and selection of laundry personnel.
• Assigns schedules and duties to laundry staff as per business needs.
• Assists in determining staffing requirements necessary to meet the Laundry Department's needs.
• Performs other duties as assigned and able to carry out any other reasonable task set by the hotels management.

Education

• Intermediate or Equivalent or Diploma or vocational training in hospitality. Computer literacy in using Ms office along with experience in using inventory management software and Hotel Management systems like Opera / Fidelio etc.

Experience:

• 2 to 5 years of experience in Laundry operations in 5 Star or full service hotels or other large scale laundry service operations.

Prerequisites:

• Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials.
• You should ideally have a with previous minor supervisory experiences within the Housekeeping Department of a hotel. Computer literacy and previous experiences with Opera are an advantage.