Training and Quality Officer at G4S

Job Description

• Designs training programs, delivers and facilitate training programs
• Undertakes research into security and general human development relevant to security.
• Enforces discipline among officers when on official site assignment
• Liaise with operations to identify operatives training needs and design training programs to meet this need.
• Conduct refreshers training for operatives at the training facility and across deployment sites.
• Collaborate and interface with client on Quality Assurance issues which ensure full customer satisfaction with the company’s services.(Effective and Efficient Service Delivery)
• Implement the Company’s policy on Total Quality Assurance
• Liaise with operations to identify operatives training needs and design training programs to meet the needs.
• Conduct security risk and threat assessments for deployment sites and customers requesting so for accommodation/office space
• Attend and participate in Operations meeting.
• Prepares and submits weekly report to the Operations Director

Qualifications

• Relevant Security Management related Degree/Diploma.

Work Experience / Knowledge:

• Relevant experience providing physical security surveillance, emergency response, and incident management.
• Previous experience designing, implementing and familiarity with risk and threat assessment methodologies.
• Knowledge of personal protective operations.
• Knowledge of physical security systems, including video surveillance, intrusion detection, and access control systems.
• Demonstrated strong operational judgment in a client-service environment
• Good Knowledge of Quality Assurance and implementation/management thereof

Skills/Other Personal Attributes Required:

• Excellent communication skills
• Responsible and good moral character; maintain utmost integrity while in a position of trust
• Ability to defuse conflict and deescalate confrontational situations
• Passion for excellence through strong execution.
• Collaborates and builds trusting relationships.
• Promotes innovation and continuous improvement.
• Thinks ahead and makes fact based decisions.
• Team player

Proven Ability to:

• Communicate effectively (verbally and in written form)
• Influence others
• Build and sustain relationships
• Build effective teams
• Value, support and manage others
• Gather, analyze and use information and evidence from different sources
• Think and plan strategically and operationally
• Solve problems
• Use of generic IT applications
• Good Leadership skills
• Promote organization’s interests and values
• Recognize own strengths and weaknesses
• Improve and sustain performance in a service delivery organization
• Business acumen individual
• Customer management - proven ability to live the Customer Care Value
• Results and quality management orientated
• Innovation and continuous development and improvement
• Negotiations skills