IT Business Support Officer at Oscar Temple

 Our client is one of the leading and respected retail and commercial bank in Nigeria. They offer a comprehensive range of services to corporate, commercial and individual customers in Nigeria.

Job Summary
Ensure availability / Uptime of Ancillary applications. Ensure prompt resolution of issues. Reduce application downtime to the barest minimum

Duties & Responsibilities

• Ensure documentation of processes and procedures within the unit.
• Proactively Ensure 0% downtime on all Ancillary applications within my purview in the Bank.
• Review of Ancillary Applications for optimal performance.
• Effective Training & Skill Transfer to all team members (Ancillary Application Support)
• Ensures prompt resolution of issues.
• Provide jobs status report on a weekly basis to the Head, Ancillary Applications.
• Ensure prompt escalation of issues to the vendor(s).
• Liaise with the responsible unit to ensure that the appropriate hardware resources are allocated to the application databases.
• Ensure availability and optimal running of the databases by the unit responsible.
• Ensure optimal security and performance of all databases by the unit responsible. Ensure that all databases /Applications are backed up by the unit responsible.
• Analyze the processes/applications in use and initiate enhancement as the case may be.

Job Requirements

• Good technology related university degree
• Computer Science,
• Minimum of 4 years cognate IT and Software/Database Support experience in a large to medium size bank/financial institution or company providing related services.
• Working knowledge of client server architecture environment.
• Possess analytical and problem solving skills
• Adequate knowledge of SQL scripting.

Key competency knowledge:

• Oracle And SQL Server Databases
• Data warehouse and Data Modelling
• Large Data Extraction and Transformation