Till Operations Supervisor at Recruut

Job Description

• The Till Operations Supervisor is primarily responsible for the supervision of the team members and processes at the front end of the store.
• The individual in this role will also oversee the functions associated with cash management.
• The role is an entry-level supervisory position with Manager on Duty (MOD) and key carrying responsibilities.
• When the Store Manager is not present, the Supervisor is responsible for the entire store as an acting MOD.
• When not acting as MOD, the Admin/Till Operations Supervisor is solely responsible for supervising his/her dedicated area within the store.
• This Team Member has to provide excellent customer service and an experience that exceeds customer expectations.
• This position impacts the company by leading the department and the store to success with integrity and drive to get the job done thoroughly

Essential Job Functions

• Provide an excellent experience for all customers by providing at the till and training the other team members for exceptional customer service.
• Manage high checkout speed and accuracy by ensuring adequate lines are being managed, and break schedule does not contain gaps in coverage.
• Ensure all Team Members are coached to provide excellent service by smiling and saying “Thank You” during each register transaction.
• Perform advanced transactions such as price adjustments, refunds and exchanges.
• Answer telephones with great etiquette and voice tone.
• Trains and coaches all Team Members to drive reward card signups in order to meet company expectations.
• Conduct new Team Member on-boarding and register training
• Supervise, oversee, and assist Team Members and Front End Specialists with Front End functions.
• Ensure that all maintenance and recovery standards are being followed per Standard Operating Procedures, specifically at the cash/payment area.
• Drive sales to meet company expectations.
• Manages compliance of weekly activities to ensure completion.
• Ensure all Work Opportunity/employment forms are attended to within 30 days of the Team Member’s hire date.
• Order the front end area, office supplies, break room supplies and restroom materials within the defined supply budget.
• Perform timely cash reconciliation prior to store opening, counting cash register drawers and prepare tills to go into register.
• Track cash variances and report to Store Manager.
• Handles all payroll responsibilities per Standard Operating Procedures to ensure accurate payroll reporting every week.
• Assist Store Manager with writing the weekly store schedule for all Team Members.
• Responsible for entering weekly information on the attendance tracker for all Team Members and keeping the information up to date.
• Assist Store Manager in writing Progressive Disciplinary Record (PDR) for Team Members who have cash variances and/or attendance violations, as needed.
• Maintain personnel files to HR Standard Operating Procedures.
• May assist Store Manager with screening and interviewing potential candidates.
• Manage and approve petty cash decisions.Ensure proper filing of all store invoices.
• Responsible for compliance with all questions on the Store Expectations Checklist and Loss Prevention Audit related to job function.
• Comply with and strictly enforce all company's policies outlined in the Team Member Handbook, including dress code and attendance, and company’s Standard Operating Procedures.

Qualifications

• University Degree or Equivalent
• Flexibility in scheduling; evenings, early mornings, weekends and holidays required.
• Previous cash handling or office management experience preferred.
• Previous customer service/HR personnel experience in a service experience organization.
• Computer skills required.(Intermediate skills in Microsoft Office products including Word and Excel)
• Strong verbal and communication skills required.
• Experience with fashion retail preferred.
• Demonstrate ability to set goals and objectives and motivate team to achieve them.
• Demonstrate ability to multitask while leading a team in a fast-paced environment.
• Excellent people skills.
• Strong analytical and decision-making skills.
• Previous retail experience preferred.
• Previous management experience preferred.
• Demonstrate ability to interact and engage customers.