Customer Service Officer at Zero Finance

Duties and Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction
• Accurately captures customer information
• Creates and maintains service reports
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Relevant Skills, Qualification, Attributes & Experience

• B.Sc/HND in Social Sciences or any other relevant course of study
• 0 - 1 year cognate experience in Customer Service.
• Excellent Interpersonal Skills
• Must be computer literate
• Excellent communication, reporting skills
• Applicants must not be more than 20 - 25 years