Housekeeping Supervisor at Fahrenheit Hospitality Limited (FHL)

Job Description

• To be aware of daily arrivals and departures to ensure proper planning is in place to ensure guest expectations are met
• To work closely with the Front Office Manager to ensure consistency of communication is maintained (room moves, out of order rooms, rooms available for sale, etc...)
• To ensure VIP are recognised and rooms are allocated and checked by a manager
• To prepare daily, weekly and end of month reports and any other statistical information as required
• To monitor room expenses to be in line with the monthly budget and to take action whenever necessary
• To liaise with Purchasing and Account Departments to ensure Guest Supplies are available at all time
• To be responsible for the preparation of statistical performance and forecast on a weekly and/or monthly basis and to assist in the preparation for the Housekeeping department
• To establish and maintain Standard Operating Procedures for the housekeeping departments as per Fahrenheit Hospitality requirements
• To ensure proper rational use of the hotel wings depending on the hotel occupancy when releasing room for sale to Front Office
• To ensure lively and informative briefings are conducted with the team at the start of each shift
• To train, develop and motivate the staff in order to achieve high levels of productivity
• To ensure the team members are looking presentable with clean, ironed uniforms at all time and that team members are wearing name badges at all time
• To ensure company policies and procedures are understood and adhered to by the team members at all times
• To ensure a high standard of customer service is observed at all times
• To ensure the weekly roster is made according the to the forecasted occupancy