I.T Manager at Fahrenheit Hospitality Limited (FHL)

Job Description

• Managing requests
• Balance short, medium & long term business & guest requirements
• Identify future trends in technical areas
• Perform tasks as required by the guests and staff
• Access risks of tasks to hotel network before implementing
• Prioritise issues with a focus on problems which impact guest facing departments or our revenue stream
• Maintain log of job assignments
• Assisting in the setup of functions
• To provide IT service to users - to help maintain 99.95% up time of all systems
• Deal with day to day installation and maintenance of products relating to users
• Troubleshoot hardware faults and replace equipment when required
• Assist in project based work when applicable
• Provide guidance, advise & support to staff & guests on resolution & prevention of technology issues
• Coach team members in IT issues
• Lead and advise on small projects,
• To provide IT services to users to enable consistent usage of Hotel systems, as well as, supporting personal IT & connectivity requirements: Identify & understand user requirements
• Respond to users to ensure exceptional service levels