Director Of First Impression at Eden Solutions and Resources

We are looking for an experienced Customer Service Professional to provide excellent customer service and to promote this idea throughout the learning center and to take on administrative duties at the center. The goal is to consistently exceed customers’ expectation with excellent services and delivery leading to customer loyalty and retention.

JOB RESPONSIBILITIES

• Receive walk in customers - children, families and guests pleasantly, respectfully and professionally
• Receive and manage direct telephone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the learning center
• Develops a positive, welcoming and caring climate in the learning center
• Understands, accepts, and abides by the learning center’s philosophy and mission in dealing with enquires from customers
• Works excellently, able to satisfy customer beyond expectation
• Improve the customer service experience in the organization, create engaged customers and facilitate organic growth
• Take ownership of customers’ issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Keep ahead of the business's industry developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

REQUIREMENTS

• 8 years working experience as a customer service manager, retail manager or assistant manager
• Proficiency in English
•  Proven working knowledge and experience with customer service software, databases and tools
• Loves children and experience in working with children professionally or otherwise
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English, strong communication skills
• Working knowledge of Microsoft suite: Excel, PPT, Word, etc.
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically
• Strong client-facing and communication skills
• Advanced crisis management, troubleshooting and multi-tasking skills
• BSc in Business Administration, Marketing or related field