Manager Sales Projects, Systems and Processes at T2 (Formerly 9Mobile)

Job Summary

• Manage and coordinate the technical support services rendered to the sales channels.

Principal Functions

•     Manage all activities relating to complaints management, service order management, after sales service, and sales and training technical support provided by the Systems and Processes team.
•     Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices and other sales channels.
•     Ensure that all sales channels have all IT applications and systems required to fulfill the sales goals and provide technical support for these applications.
•     Liaise with Engineering, IT, Sales, Marketing and Customer Care teams, to ensure delivery of seamless sales operations support to the sales channels.
•     Participate in sales vendor selection process.
•     Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
•     Plan and manage the human and material resources of the team to optimize performance, morale and enhance productivity.
•     Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
•     Monitor and control the budgetary needs of the unit/function.
•     Review performance/activity reports including sales performance reports from subordinates.
•     Perform any other duties as assigned by the Head, Sales Projects, Systems & Processes

Educational Requirements

•     First degree or equivalent in a relevant discipline.
•     Postgraduate/professional qualification in a related field will be an added advantage.

Experience,Skills & Competencies

•     6-8 years work experience, with at least three (3) years in a supervisory role.