Charging System Manager at MTN Nigeria

Division: Information System

Job Summary

• Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card. 
• Participate in the review of Business Processes to drive efficiency gains.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive an increase in MTNN’s Net Promoter Score.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Liaise with suppliers on service level agreements and all its related issues
• Contribute to the development of Systems Support Management methodology / framework to guide related activities within the IS Division, defining standards, processes, procedures, metrics and operations requirements.
• Put in place mechanism and system to ensure prompt, frequent and appropriate update of VAS support system and coordinate and lead team in delivering reliable support services.
• Monitor and control all system installations and commissioning, provisioning, operation and administration.
• Develop and maintain an efficient system logs and back up procedure and analyse trends of issues and problems, as well as identify root causes for the dysfunction.
• Monitor the performance and availability of the VAS & Prepaid systems and network elements and initiate corrective actions to failures in these systems.
• Verify system problems and provide support to higher-level maintenance personnel.
• Perform on site remedial support by investigating and identifying reasons for abnormal network conditions.
• Prepare documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Core purpose of the Job

• To manage the installation, commissioning and maintenance of all value added platforms, prepaid services and Data Network

Job Conditions:

• Normal MTNN working conditions.
• May be required to work extended hours.
• Open plan office.

Education and Experience

• First degree in Electrical/Electronics, Computer Engineering or related discipline
• SUN certification is desirable
• Minimum 6 years’ experience which includes:
• Minimum of 5 years’ experience in Ericsson’s intelligent network and charging system operations
• Minimum of 2 years’ experience in Vendor Management/managed services operations and contract management for both onshore and offshore scenarios
• Experience in Business Performance and Management.