Information & Communications Technology (ICT) Manager at Universal Careers

Organizational Context

Immediate Supervisor:   Director

 Our Client is a Key player in the Health Care Sector

 Job Purpose
The ICT Manager is a key member of the executive team whose primary role is to be accountable and further develop, manage and provide strategic direction to the Facility’s ICT Department. He/she must ensure that the ICT Department provides a high level of support and services and delivers according to the Facility’s requirements, expectations and are aligned with the overall strategy.

Roles Reporting to this Role
All ICT staff within the Facility

Core Functional Responsibilities

• Plans, organizes and directs the overall operation and function of the ICT Department.
• Provides leadership, and evaluation of the activities of the IT Department,
• Participates in the development of strategic goals, objectives and plans for the Facility and IT. Provides leadership in executing these plans.
• Provides leadership in defining the process and service levels to be delivered. Ensures that service levels are adequate and meets the Facility and end-user needs. To this end, systematically gathers and registers end-user satisfaction at every service encounter, constantly setting quality of service targets and implementing service improvement measures.
• Participates in capital operating budget preparation and demand management related to all ICT requests received.
• Ensures that the ICT Department maintains the infrastructure, network, key applications, desktop support, business continuity and proper disaster recovery procedures.
• Manages and monitors the installation of new software and hardware.
• Manages and monitors the computer and peripheral preventative maintenance program.
• Drive and monitor performance management process for the ICT Staff.
• Ensures the maintenance of standards in Quality and Safety in the Department.
• Participates in applicable education and meetings in order to support end users need.
• Participates in the assessment of learning needs and provides opportunities for development of IT Staff
• Implements organizational structure which promotes shared accountability, high achievement and compliance with applicable laws and regulations; this to include electronic linkages and care delivery tools.

Attributes Sought:

• A philosophy of collaboration and teamwork.
• A service way of thinking, one who puts end-user first in terms of respect, support, adequate solution delivery and follow up
• Excellent Interpersonal and communication skills.
• A mission-driven individual who can embrace and commit to Mission and Core Values; articulate about stewardship.
• A self-starter, results-oriented personality. With the ability to effectively lead and motivate.
• Critical thinking, a decision maker with problem-solving skills. Understanding of how to create change through influence and not through direct authority.

Minimum Educational Requirements:          
Bachelor’s Degree in Information Technology or related field (Master’s degree preferred)

Experience:

• Minimum 5 years’ experience, to include experience in a leadership role.
• Healthcare industry experience strongly preferred,
• Demonstrated knowledge in delivering quality results, client satisfaction and operational efficiencies and excellence