I.T Support Officer at Workforce Group

Function: Operational role
Industry: Banking

Job Description

As an IT Support officer you will be responsible in maintaining the computer networks/systems of the organization –ensuring that they run smoothly and providing technical support and advice to computer users

Responsibilities

• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment.

Qualifications and Requirements

• Not more than 28 years Old.
• OND in Computer science or Engineering couple with an I.T related qualification.