Site Installation Engineer at Human Resources Specialists Limited

Location: Lekki, Lagos

Job Description

• Our client needs an experienced Site engineer to coordinate all installation activities of high-end kitchen, sanitary fittings, and other interior solutions, ensuring and assuring excellent standard of service and high level of customer satisfaction.
• The successful candidate will conduct installation site visits less than 15% of the time.

Some Duties and Responsibilities

• Prepare installation quotations.
• Attend to all product and service inquiries by both potential and existing clients.
• Document and maintain up-to-date records such as customer account information, customer feedback, maintenance feedback, sub-contractor records, project files, maintenance records, etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Analyze the customer’s needs and collect customer’s information in order to recommend products & services to improve sales.
• Initiate required action for response to customer service requests for maintenance/installation services, communicate same to the appropriate personnel/departments and ensure prompt feedback.
• Manage installation activities by planning/scheduling daily maintenance/installation activities.

Minimum Qualifications and Experience

• Bachelor's Degree in Engineering
• Minimum of 4 years of experience post NYSC.
• Minimum of 3 years of experience in installation and construction.
• Excellent written and verbal communication skills.
• Strong strategic planning skills and attention to detail
• Time management and prioritization
• Excellent interpersonal skills with the ability to relate with our clients and industry professionals.
• Superb telephone etiquette.
• High ability to multi-task
• Exemplary customer Focus
• Initiative and resourcefulness