IT Support Officer at UNOPS

Vacancy Code: VA/2017/B5316/12361
Location: Abuja, Nigeria
Partner: The Global Fund
Job categories: IT
Department/office: AFR, GHOH, Nigeria
Contract type: Local ICA Support
Duration: 6 Months with possibility of extension

Background Information - Job Specific

• The Global Fund is a 21st-century organization designed to accelerate the end of AIDS, Tuberculosis and Malaria as epidemics. As a partnership between governments, civil society, the private sector and people affected by the diseases, the Global Fund mobilizes and invests nearly US$4 billion a year to support programs run by local experts in more than 140 countries. By challenging barriers and embracing innovative approaches, we are working together to better serve people affected by the diseases.
• In close collaboration with the Federal government of Nigeria (FGoN) through the Nigerian Federal Ministry of Health's National Products Supply Chain Management Programme (NPSCMP), we are embarking on an ambitious and innovative approach to the challenges across Nigeria's supply chain.
• To achieve this objective in its continuous efforts collaborating with Donors/Partners, the National Supply Chain Integration Project (NSCIP) was created in 2014 as a transitory mechanism to full Government ownership after a three year implementation The goal of NSCIP is to improve on the effectiveness and efficiency of the national supply chain by removing duplications while promoting synergy; strengthening collaboration through mutual participation in planning, implementation, monitoring and evaluation; skill transfer through improved local content participation in project execution which would in turn prevent stock outs of health products in store/facilities, minimise wastages and effectively run the entire system.

Functional Responsibilities

• The IT technical support officer would be mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
• He/She would ensure hitch-free operations of all the information technologies deployed for the Nigeria Supply Chain Integration Projects.

Key Responsibilities
Among other things he/she would be responsible for:

• Provide technical support to meetings, video conference calls, internet and intranet connectivity issues
• Maintain and manage PMO websites, updates, emails and support the NSCIP data hub installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Assist to design all global content management strategies.
• Prepare information architecture according to industry best practices.
• Develop all hierarchies and assist to provide all logical content and coordinate with cross functional department to facilitate workflow.
• Review all electronic resources and provide support to all databases in coordination with the different supply chain levels.
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritising and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Carry out any other task as may be assigned by the PM

Requirements
Education:

• Bachelor Degree in Information Technology, Computer, Information Management, Engineering or related field.

Experience:

• 3 years of relevant work experience and at least 2 years on IT support systems.
• Advanced knowledge in the use of Microsoft Office package applications, especially Access and Excel.
• Knowledge of programming and other applications would be added advantage.
• Proficiency in data analysis software packages.
• Strong problem solving and analytical skills, as well as system troubleshooting.
• Excellent communication and technical writing skills.
• Good interpersonal skills and a team player.
• Ability to work under pressure.
• Ability to work with minimal supervision.

Language:

• Fluency in spoken and written English is required.

Competencies:

• Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
• Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
• Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others.
• Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Functional Competencies:

• Strong problem solving and analytical skills, as well as system troubleshooting
• Excellent communication and technical writing skills
• Good interpersonal skills and a team player.