IPNOC Supervisor at MainOne

Location: Nigeria
Department: Technical
Unit: Network Opertions.
Reporting Line: Manager Network Operations

Responsibilities

• The IPNOC Supervisor will supervise and be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the Main One network, using various network management and trouble ticketing systems. Specifically, the IPNOC Supervisor’ responsibility includes
• Supervise monitoring of Main One’s network providing specific update, status and performance of all network components, capacity services etc.
• Handle escalated trouble calls and work closely with engineering, NOC, and customer engineers to resolve service issues
• Troubleshoot network architecture, design and implementation hardware and software to ensure overall network performance
• Will ensure Identification and provision of at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Will supervise maintenance of and ensure full compliance with all Main One’s NOC processes and procedures.
• Ensure that all escalated IP related tickets are resolved within agreed timelines and handled professionally
• Provide adequate support and requisite input to IP planning and technical sales teams
• Will oversee proper technical documentation of all network events throughout normal/shift cycle or operations.
• Will supervise network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
• Will oversee and ensure daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
• Implement change requests as per business needs on network equipment like routers switches, firewalls etc
• Ensure all applications for monitoring the IPNGN network are up to date and functional.
• Ensure all customer SLAs are met.

Contact:

• You will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project

Competencies Required:

• Strong experience configuring and troubleshooting Cisco routers and switches
• Cisco IOS/IOS XR experience will be an added advantage
• Familiarity with TAC case management and escalation process
• Strong understanding of a process driven environment
• BGP, MPLS, L2VPN and L3VPN experience
• Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
• IP multicast experienc
• Good communication skills.  
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Capable of multi-tasking, good time management and prioritization of workload.
• Strong analytical skills and able to collate and interpret data from various sources.
• Actively encourage strong working relationships with other teams.
• Good technical documentation skills
• Very good understanding of Main One’s products and processes
• Eager and quick to learn

Qualifications

• Minimum HND/BSc. Degree in Computer Science or in a related discipline.
• 5-8 years’ experience.
• CCNP , CCIP, CCSP certification or equivalent experience
• CCIE Certified - will be an added advantage.

Demands of the Job:

• Able to work well within a busy team and handle a wide range of issues.
• Ability to assess and priorities faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively seeks ways of improving existing systems and processes.
• Can do’ attitude.
• Ability and willingness to work round the clock when required, and meet tight deadlines
• Ability to travel within and out of the country at short notice.
• Good research skills