Customer Support Executive at Hotels.ng

 Job Description:

• On a daily basis, you will send a lot of emails and make a lot of phone calls.
• Answer inquiries regarding information such as schedules, accommodations, procedures and policies.
• Confer with customers to determine their service requirements and travel preferences.
• Determine the availability of space on travel dates requested by customers, assigning requested spaces when available.
• Maintain computerized inventories of available passenger space and provide information on space reserved or available.
• Make and confirm reservations for transportation and accommodations, using telephones and emails.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
• Contact customers or travel agents to advise them of reservation changes or to confirm reservations.
• Prepare customer invoices and accept payment.
• Promote particular destinations, tour packages, and other travel services.
• Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Qualifications/Requirements:

• A degree or its equivalent
• Perfect Telecommunication skills multitasking ability
• Must be able to work under minimal supervision.
• Must possess good customer relationship skills.
• Must be a computer literate (proficient in the use of Word, Excel, Power Point).
• Organized, vibrant, energetic and a go-getter

Key Competencies:

• Planning and strategizing
• Persuasiveness
• Adaptability
• Verbal and written communication
• Negotiation skills
• Resilience and tenacity
• Goal driven

Our offer:

• A unique education in launching and scaling new internet concepts
• Become part of a highly professional and dynamic team working around the world
• An attractive salary package
• An unparalleled personal and professional growth as our long term objective is to train the next generation of leaders for our future internet ventures