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  • Posted: May 3, 2017
    Deadline: Not specified
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    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
    Read more about this company

     

    Customer Retention Specialist

    Details:
    Job Description:

    • Manages all customer retention activities
    • Retain customers utilizing product and service knowledge to provide customers with correct solutions
    • Encourage customers to renew their accounts on time
    • Responsible for Customers End to End life cycle in the network 
    • Responsible for Customer Retentions at Touch points
    • Responsible for leading a team of retention members
    • Attempts to solve problem in order to retain customers

    Skills

    • A Bachelor's degree in any discipline
    • Strong communication and relationship-building skills
    • 3 years’ experience in customer retention
    • Proven track record of success in previous role(s) with references
    • Strong in Microsoft Excel
    • Ability to manage a small team
    • Basic understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.)
    • Understanding of basic CRM software favorable 
    • Excellent analytical and problem solving skills

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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