Customer Relations /Front Desk Officer at Farmcrowdy

Job Description

• Customer Relations/ Front Desk Officer is to act as a liaison in providing product information to our clientele; manage large amounts of customer enquiries, identifying and assessing customer’s needs in order to achieve satisfaction.

Responsibilities

• Front Desk Management
• Manager customer enquiries via communication media channels (incl. of phone calls) assigned in order to provide appropriate information as directed by the Communications unit
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and with Farmcrowdy’s clientele base
• Provide accurate, valid and complete information by using assigned software applications
• Follow Communication procedures and guidelines
• Take the extra mile to engage Farmcrowdy’s clientele

Requirements

• Customer support experience as a client service representative
• Familiarity with CRM systems and practices
• Excellent phone contact handling skills and active listening
• Excellent communication skills (both written & oral) & presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Willingness to Learn
• Goal Oriented Focus
• Attentiveness