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  • Posted: Apr 20, 2017
    Deadline: Apr 27, 2017
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    We are Nigeria's 1st Digital Agriculture Platform focused on connecting farm sponsors with real farmers in order to increase food production while promoting youth participation in Agriculture Farmcrowdy is an agric-tech platform that gives Nigerians the opportunity to invest in Agriculture by selecting the kind of farms they want to sponsor. We use the inve...
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    Customer Relations /Front Desk Officer

    Job Description

    • Customer Relations/ Front Desk Officer is to act as a liaison in providing product information to our clientele; manage large amounts of customer enquiries, identifying and assessing customer’s needs in order to achieve satisfaction.

    Responsibilities

    • Front Desk Management
    • Manager customer enquiries via communication media channels (incl. of phone calls) assigned in order to provide appropriate information as directed by the Communications unit
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and with Farmcrowdy’s clientele base
    • Provide accurate, valid and complete information by using assigned software applications
    • Follow Communication procedures and guidelines
    • Take the extra mile to engage Farmcrowdy’s clientele

    Requirements

    • Customer support experience as a client service representative
    • Familiarity with CRM systems and practices
    • Excellent phone contact handling skills and active listening
    • Excellent communication skills (both written & oral) & presentation skills
    • Ability to multi-task, prioritize and manage time effectively
    • Willingness to Learn
    • Goal Oriented Focus
    • Attentiveness

    Method of Application

    Applicants should send a cover letter along with your CV to: jobs@farmcrowdy.com 

    The cover letter must include a recent passport photograph attached to the top right hand corner page of your cover letter.

    Build your CV for free. Download in different templates.

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