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  • Posted: Apr 13, 2017
    Deadline: Apr 28, 2017
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  • Synergy HR Solutions - we are committed to creating the most affordable and useful Human Resources solutions for your business when you need an HR professional at you side. We work closely with you and your staff to complete Human Resources-related tasks and to correct any deficiencies in your practices and procedures. Don’t get caught in an HR situat...
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    Head, E-Banking

    Job Description

    • Develops and executes an e-channel strategy in line with organizational objectives
    • Creates and implements e-business channel strategies to meet customer satisfaction, increase operational efficiency and customer base
    • Review existing retail and customer needs to provide e-banking solutions as appropriate
    • Deliver electronic banking products to customers in the most efficient and cost effective way using appropriate technology.
    • Works with the marketing department to drive the usage of electronic banking delivery channels
    • Takes ownership and ensures timely response and resolutions of customer issue
    • Responsible for creating new e-banking products and services to meet the current and future needs of the bank’s existing and prospective customers.
    • Develops strategies that encourages self-service banking products
    • Manages all self-service channels including websites, databases and applications
    • Grow and drive growth initiatives including payments and collections

    Experience and Core Competency

    • At least 10 years exposure in e-business development preferably in a back-end role of a bank
    • Must have an in-depth back-end understanding of e-products dynamics and operations
    • Must have basic technical knowledge of electronic products such as ATM, POS, Cards, Mobile banking, internet banking etc.
    • Must be able to perform various skills such as developing coding, installing, testing and debugging
    • Must demonstrate practical knowledge and skills needed to translate strategic organizational objectives into appropriate technical applications
    • The candidate must be technically and commercially savvy and show uncanny ability to exploit profitable market oriented innovations
    • Must be an effective team leader, critical in thinking and strong in communication skills

    Check how your CV aligns with this job

    Method of Application

    Applicants should send their CV's to: hr@synergyhrsolutions.com

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