Head, E-Banking at Synergy HR Solutions Limited

Job Description

• Develops and executes an e-channel strategy in line with organizational objectives
• Creates and implements e-business channel strategies to meet customer satisfaction, increase operational efficiency and customer base
• Review existing retail and customer needs to provide e-banking solutions as appropriate
• Deliver electronic banking products to customers in the most efficient and cost effective way using appropriate technology.
• Works with the marketing department to drive the usage of electronic banking delivery channels
• Takes ownership and ensures timely response and resolutions of customer issue
• Responsible for creating new e-banking products and services to meet the current and future needs of the bank’s existing and prospective customers.
• Develops strategies that encourages self-service banking products
• Manages all self-service channels including websites, databases and applications
• Grow and drive growth initiatives including payments and collections

Experience and Core Competency

• At least 10 years exposure in e-business development preferably in a back-end role of a bank
• Must have an in-depth back-end understanding of e-products dynamics and operations
• Must have basic technical knowledge of electronic products such as ATM, POS, Cards, Mobile banking, internet banking etc.
• Must be able to perform various skills such as developing coding, installing, testing and debugging
• Must demonstrate practical knowledge and skills needed to translate strategic organizational objectives into appropriate technical applications
• The candidate must be technically and commercially savvy and show uncanny ability to exploit profitable market oriented innovations
• Must be an effective team leader, critical in thinking and strong in communication skills