Banking Jobs at Synergy HR Solutions Limited

Report To: Executive Director - Commercial and Operational Banking

Job Summary

• The Head E- Banking is responsible for the e - commerce value chain, overseeing the various parties involved (Issuer, Acquirer, Switch, Processor, Terminal Owner, ISO etc.) as well as the specific role each plays in assuring transaction success. The incumbent oversees the income
• Generating points, as well as the specific bank charges (interest, fees, commissions, default charges etc.) at various points in the value chain for various e-Banking transactions.

Responsibilities

• Oversees electronic banking activities of the Bank
• Develops policies and procedures for electronic banking processes in order to ensure compliance with established standards and regulations.
• Responsible for the bank's electronic and cash management-based products and services.
• Manage the Bank e- card system

Requirements

• A first degree in any relevant discipline.
• A Master of Business Administration (MBA) is desirable
• Professional certifications such as the under listed are an added advantage: Certified Project Manager (CPM)
• Project Management Institute
• Operations & Information Management Certificate
• Certified Business Operations Manager (CBOM)
• Quality Systems for Product and Process Engineering Certificate
• Payment Card Industry Professional (PCIP)
• Internal Security Assessor (ISA)
• Minimum of 13 years’ experience in the banking/ IT/ e - commerce industry with at least 5 years in a managerial position.
• Experience covered within that time should include E- Business operations, Product development, Finance and Process Management.

Competencies:

• Channel Management
• Stakeholder Management
• Knowledge of Alternative Channels
• Emerging Technology Monitoring
• E- Banking Business Savvy
• Business Acumen
• IT Security
• Product Development

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Job Description

• Develops and executes an e-channel strategy in line with organizational objectives
• Creates and implements e-business channel strategies to meet customer satisfaction, increase operational efficiency and customer base
• Review existing retail and customer needs to provide e-banking solutions as appropriate
• Deliver electronic banking products to customers in the most efficient and cost effective way using appropriate technology.
• Works with the marketing department to drive the usage of electronic banking delivery channels
• Takes ownership and ensures timely response and resolutions of customer issue
• Responsible for creating new e-banking products and services to meet the current and future needs of the bank’s existing and prospective customers.
• Develops strategies that encourages self-service banking products
• Manages all self-service channels including websites, databases and applications
• Grow and drive growth initiatives including payments and collections

Experience and Core Competency

• At least 10 years exposure in e-business development preferably in a back-end role of a bank
• Must have an in-depth back-end understanding of e-products dynamics and operations
• Must have basic technical knowledge of electronic products such as ATM, POS, Cards, Mobile banking, internet banking etc.
• Must be able to perform various skills such as developing coding, installing, testing and debugging
• Must demonstrate practical knowledge and skills needed to translate strategic organizational objectives into appropriate technical applications
• The candidate must be technically and commercially savvy and show uncanny ability to exploit profitable market oriented innovations
• Must be an effective team leader, critical in thinking and strong in communication skills