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  • Posted: Apr 4, 2017
    Deadline: Not specified
  • THT helps make healthcare work in Nigeria. We enable our customers to access affordable, reliable healthcare and we support healthcare providers in their efforts to deliver it. We manage healthcare so that our customers and our partners can thrive. THT is one of Nigeria’s pioneer Health Management Organisations (HMOs), renowned by our stakeholders f...
    Read more about this company

    Client Service Executive

    Job Description

    • Maximize client retention rate by ensuring that clients are satisfied and retention rate is high
    • Visit clients to determine how they are faring on the scheme
    • Attend to and resolve all enquiries from clients and forward the escalations to line manager
    • To educate all stakeholders (Employer groups) on the products and benefits of the scheme
    • To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group
    • Pre-payment and collection of premium fees from all clients
    • Identify and submit a proposal on ways to improve THT's offerings to its clients
    • Prepare and forward the schedule of premium collected and outstanding to client service managers
    • Conduct client satisfaction surveys for all assigned clients annually
    • Ensure all clients have valid contracts and SLAs
    • Fill and submit know-your-client forms
    • To adhere to and live the organizational value.


    • Minimum of B.Sc./HND in Marketing, Administration, Social Sciences and other related fields.
    • Additional qualification is an added advantage
    • Candidate must have minimum of 3 years Client Service experience in Health Maintenance Organization (HMO) and additional experience in the insurance industry is an added advantage.
    • Candidate must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes.
    • Excellent organizational, communication (verbal and written) skills and attention to detail.

    Other requirements:

    • Effective communication skills
    • Innovative and quick thinking capabilities
    • Listening skills
    • Problem solving skills
    • Leadership skill
    • Integrity and transparent honesty
    • Interpersonal skill
    • Relationship skill
    • Working with people
    • Planning and organizing skills


    • Competitive

    Method of Application

    Interested and qualified? Go to Total Health Trust Ltd on to apply
  • Send your application

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