Customer Retention Specialist at Ascentech Services Limited

Details:

Job Description: 

•  Manages all customer retention activities 
• Retain customers utilizing product and service knowledge to provide customers with correct solutions 
• Encourage customers to renew their accounts on time
•  Responsible for Customers End to End life cycle in the network  
• Responsible for Customer Retentions at Touch points
•  Responsible for leading a team of retention members - Attempts to solve problem in order to retain customers 

Skills 

•  A Bachelor's degree in any discipline
• Strong communication and relationship-building skills
• 3 years’ experience in customer retention
• Proven track record of success in previous role(s) with references
• Strong in Microsoft Excel - Ability to manage a small team
• Basic understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.) 
•  Understanding of basic CRM software favorable  - Excellent analytical and problem solving skills