Customer Retention Specialist at Lorache Consulting Limited

Job Description

• Manages all customer retention activities.
• Retain customers utilizing product and service knowledge to provide customers with correct solutions
• Responsible for Customers End to End life cycle in the network.
• Responsible for Customer Retention's at Touch points.
• Responsible for leading a team of retention members
• Attempts to solve problem in order to retain customers.

Qualifications and Skills

• A Bachelor's Degree in any discipline.
• Strong communication and relationship-building skills.
• 3 years experience in customer retention.
• Proven track record of success in previous role(s) with references.
• Basic understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.).
• Understanding of basic CRM software favorable.
• Analytical and problem solving skills.