Regional Manager - SIPML (South West) at Stanbic IBTC

Job ID: 22383
Location: Lagos Island

Job Purpose

• The Regional Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and  growing SIPML’s market share in RSA Holders and Assets Under Management
• Responsible for co-ordinating the activities of the relationship managers in the region by ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.

Key Responsibilities/Accountabilities

• Achieve  Regional  Business Targets 
• Achieve and surpass assigned monthly regional RSA pin target
• Achieve and surpass assigned monthly/yearly regional  contribution target
• Achieve and surpass assigned regional  new employers targets
• Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
• Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
• Identify, initiate and convert leads for SIPML.
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
• Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
• Effectively communicate and follow through, with client requests to back office /support units
• Maintain and update comprehensive employers’ database.
• Ensure Employers have updated contribution schedules.
• Collect schedules from Employer for upload to clients’ accounts.
• Increase number of funded and contributing RSA Pins in the department.
• Ensure not more than 5% customer attrition from assigned institutions  during the transfer window
• Proffer possible strategies/ways to improve sales and relating to customers.
• Increase number of funded and contributing RSA Pins in the department.
• Ensure that SIPML’s customers are retained at transfer window
• Drive the voluntary contributions across the employees of assigned institutions
• Ensure that clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters

Manage the Relationship Management Team:

• Lead the RMs to follow up with employers on monthly pension contribution as at when due.
• Lead the RMs to collect and correct email mandates for employees in assigned institutions
• Lead the RMs to organize CFI capture with Organizations periodically by the regulator.
• Proffer possible strategies/ways to improve sales and relating to customers.
• Co-ordinate the activities of the CFI agents assigned for the Know Your Customer initiative
• Effectively lead & grow respective relationship managers to be self-led
• Ensure Business initiative are followed though within the prescribed guideline
• Ensure RM’s are being mentored, coached and build Self-Led capabilities

Manage Region’s Compliance and ensure risk appetite within minimum level:

• Follow up with employers on monthly pension contribution as at when due.
• Lead the RMs to collect and correct email mandates for employees in assigned institutions
• Lead the RMs to organize CFI capture with Organizations periodically by the regulator.
• Ensure Education of employers in line with PenCom’s regulations
• Ensure KYC of employers
• Co-ordinate the activities of the CFI agents assigned for the Know Your Customer initiative
• Ensure Business initiative are followed though within the prescribed regulatory guidelines
• Manage and Ensure compliance by employers in remittances and other regulatory requirements
• Ensure compliance with all tenant of the PRA 2014 as it relates to managing relationships

Preferred Qualification and Experience

• First Degree in General Social Science
• Minimum of 5 years’ experience with exposure in sales relationship management & leadership position

Knowledge/Technical Skills/Expertise:
Effective Business Communication:

• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
• Proficient- Clear knowledge and application of the concept

Presentation Skills:

• The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.
• Proficient- Clear knowledge and application of the concept

Compliance-Know-Your-Customer:

• Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.
• Proficient- Clear knowledge and application of the concept

Brand Management:

• The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.
• Proficient- Clear knowledge and application of the concept

Customer Understanding:

• Competency Description:The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.
• Proficient- Clear knowledge and application of the concept

Applications: Microsoft Office Suite:

• Competency Description:Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.
• Proficient- Clear knowledge and application of the concept

Compliance:

• Competency Description:The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.
• Proficient- Clear knowledge and application of the concept