Client Service Representative at Hausba Smarthomes Limited

JOB PURPOSE

Responsible for serving customers (internal & external) by providing product and service information; resolving product, service problems and implementing a comprehensive customer care Program to promote a service culture.

SPECIFIC DUTIES & RESPONSIBILITIES

• Receive and respond to customer service inquiries.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•  Maintains customer records 
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Generate, develop and report on a Customer Satisfaction Index. 
• Receive walk in guests and ensure they are adequately attended to. 
• Responsible to keep the reception and lounge area clean and operational at all times.
• Creates tickets on the Support system and follows up to ensure effective resolution of the issue. 
• Ensure seamless customer/guest walk in experience. 
• Other duties may be assigned

KNOWLEDGE AND SKILLS REQUIRED

• Excellent presentation skills
• Excellent communications and interpersonal skills 
• Experience in delivering client-focused solutions based on customer needs
• Knowledge of Company products 
• Pays attention to details
• Excellent analytical and organizational skills 
• Team  Player

QUALIFICATION

• Bachelor's degree from an accredited university or college
• At least 3 years of experience in a field services or customer service role
• At least 2 additional years of experience in a Service Quality role