Hotel Porter at Fadac Resources

Job Description

• Primarily responsible to Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.
• In Addition to assist guests with luggage, Porters are also responsible to collect and distribute post, parcels. And also deal with general inquiries and ensuring the lobby and forecourt areas are always clean and tidy Checks the daily arrival list for guests with special need.
• To be present at the reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage it and return the identification slips to guests.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage it and return the identification slips to guests
• Update and file errand cards
• Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• To provide an efficient luggage storage, delivery and collection service.
• Perform any other works as and when assigned by the management.

Qualification : OND