Communication & Client Service Executive at ConnectRail Service Limited

Roles& Responsibilities

• Responsible for company phone communication
• Responsible for corporate correspondence – emails and letters
• Responsible for social media platform - whatsapp, facebook, twitter etc
• Must have good knowledge of all companies’ products and services.
• Must know all company key clients and prospects
• Must be able to manage aggrieved clients and extract positive values from difficult situations
• Follow through on client requests and complains
• Demonstrated management, organizational and interpersonal skills.
• Ability to solve problems and execute on initiatives.
• Ability to work collaboratively internally and externally.
• Self-assured and results oriented.
• Oversee and coordinate client escalated operational issues
• Manage and oversee effective dissemination of client information to operations teams
• Development of brand awareness and online reputation
• Monitor trends in social media
• Monitor the activities of main competitors on social media
• Monitor social space for brand and related topics and conversations
• E Marketing and all Client Conversion Strategies
• Communicate with Clients on behalf of the Organization
• Submits daily/weekly progress reports and ensures data is accurate.
• Carries out other duties as may be required my management

Key Performance Indicators:

• Good listening skills
• Good people skills
• Strong customer service and interpersonal communication skills.
• Solid verbal and written communication skills.
• Time Management.
• Detail oriented.
• Ability to communicate with confidence
• Organizational skills
• Computer literacy and knowledge of relevant software
• Ability to work as part of a team
• Analytical skills

Educational Qualification, Requirement and Experience

• B.Sc in any related field.
• Experience: Minimum 1year experience
• Must be female
• Must be matured and a computer literate
• Ability to multitask and deal with stressful situations.
• Ability to adapt within the working environment.
• Ability to work in a team setting