IT Technical Support at Safety Consultants and Solutions Provider Limited

Objective

• IT technical support officers monitor and maintain the computer systems and networks of an organisation.
• They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
• Depending on the size of the organisation, a technical support officer's role may span one or more areas of expertise.

Duties and Responsibilities

• It is very important to note that while he/she resides Admin Department both physically and financially.
• He serves the needs of everyone in the company and his direct working relationships span both horizontally and vertically.
• Monitoring and maintaining computer systems and networks.
• Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Website Development & Maintenance.
• Creating Newsletters & managing email subscription.
• Providing support, including procedural documentation and relevant reports.
• Cyber Data Security.
• Manage the ERP Platform.
• Virtual document filing and management
• Troubleshooting system and network problems and diagnosing and solving. hardware or software faults.
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.

Requirements
Competencies:

• Technical Capacity
• Initiative
• Problem Solving
• Organization Skills
• Decision making
• Adaptability
• Ability to work well under pressure
• A good Logical mind
• Enthusiasm and continually learning
• Interpersonal skills
• Ability to prioritize and schedule work to meet deadlines
• Excellent communication skills - Written and oral

Key Interfaces:

• Web developer
• Technical consultant
• Network support
• Software tester
• Social Media usage

Qualifications:

• B.Sc/HND Computer Engineering, Computer Science.
• HSE Qualification is an added advantage.

Minimum Experience:

• 3 or more years of experience as a computer specialist and must be resident in Lagos